Tracey Trahan
Operations Leadership | Continuous Improvement | Workflow Consulting
New Iberia, Louisiana — Open to Fully Remote Work — Contract and Full-Time
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Overview
Professional Summary
Operations professional with 7+ years of experience diagnosing inefficiency, designing process improvements, and building systems that sustain results after implementation. Delivered 17.93% net profit on a closure-listed location through targeted workflow redesign, reduced turnover by 80% by restructuring onboarding and accountability systems, and led a district-wide change management initiative migrating from iCIMS to SAP across 12 locations with training curriculum adopted company-wide. Applies data-informed analysis to identify root causes and builds documentation systems that enable independent execution.
Measured Results
Operational Metrics
17.93%
Net profit delivered in first full year at a location with 12 years of no profit
80%
Reduction in turnover through onboarding and accountability redesign
12
Locations migrated in a district-wide iCIMS-to-SAP change management initiative
64% → 72%
Customer satisfaction improvement within 6 months
$1.2M
Black Friday weekend sales supported through capacity/scheduling analysis for 100 employees
11
Managers trained directly on a curriculum later adopted company-wide
Experience
Career Timeline
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2026 – PRESENT
Field Operations Specialist
Hallmark Inc (Multilocation)
Temporary role held through degree completion. Coordinated operational workflows across multiple locations as the process point of contact between field execution and corporate directives. Managed concurrent operational priorities across multiple environments without direct supervision.
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2025 – 2026
Operations Manager
Academy Sports and Outdoors — Lafayette, LA
Applied capacity and scheduling analysis to plan shift coverage for 100 employees across Black Friday weekend, supporting $1.2M in Friday sales. Built operational and compliance reporting systems to surface performance trends. Reduced turnover by 80% and raised customer satisfaction from 64% to 72% within six months.
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2022 – 2025
Store Manager
Petsense by Tractor Supply — Abbeville, LA
Designed and managed end-to-end operational workflows across the full employee lifecycle. Led a district-wide change management initiative migrating from iCIMS to SAP across 12 locations, training 11 managers directly; the curriculum was later adopted into the company's official onboarding program. Delivered 17.93% net profit in the first full year after inheriting a location that had failed to return profit in 12 years.
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2016 – 2022
Earlier Career
Assistant Manager, Skechers Outlet USA · Team Lead, JoAnn Fabrics · Omni-Channel Team Lead, Kohl's · Event Planner, River Oaks Catering
Built operational process documentation and performance standards from scratch for newly formed teams. Managed multi-channel fulfillment operations across BOPIS, curbside, and ship-from-store programs. Coordinated concurrent operational workstreams across corporate and private engagements.
Capabilities
Core Competencies
- Process Improvement & Workflow Redesign
- Continuous Improvement
- Change Management & Adoption
- SOP & Knowledge Base Development
- Root Cause Analysis
- Workforce Planning & Capacity Analytics
- Cross-Functional Coordination
- Training & Documentation Design
- Workday
- SAP
- ADP
- SharePoint
Portfolio
Independent Projects
Beyond operations roles, I design and build my own tools using AI-assisted development.
Pen & Pasture
pen-pasture.app ↗
A livestock management platform for hobby breeders, including genetic prediction modeling and production tracking.
Time-Waste Calculator
traceytrahan.com →
An interactive tool estimating operational time and cost loss for small businesses.
SOP Showcase
traceytrahan.com →
A tool demonstrating the transformation of informal process notes into structured documentation.
Onboarding Tracker
traceytrahan.com →
A visual tool tracking new-hire onboarding stages and time-to-productivity.
Education
Education & Credentials
Bachelor of Science, Business Management
HubSpot AI Foundations Certification of Completion
Certification code: 77b8cb8bfab6405cbe710b59e056fb6a — verify at HubSpot Academy